Voxpou

Every customer conversation, in one inbox.

Voxpou Hub brings your business's WhatsApp conversations into one shared inbox. An AI assistant answers routine questions, and your team takes over the moment a person is needed.

Talk to us See how it works

Runs on the official WhatsApp Business Platform from Meta

Everything your team needs to answer customers well.

Voxpou Hub gives a business one place to receive, answer and organise the WhatsApp messages its customers send.

An AI assistant that knows when to step back

It answers common questions using information your business provides. When a question needs a person, it hands the chat to your team. Staff can take over any chat at any time, and hand it back.

AI assistantAnswers routine questions, any time of day
Handed to your teamComplex requests go straight to a person

One shared inbox

The whole team sees the same conversations. Search, filter, resolve and reopen chats.

AITeamResolved

Message templates

Reach customers after the 24-hour reply window with templates approved by Meta, sent only to customers who agreed to hear from you.

order_readyApproved
Hi Aarathi, your order is ready for pickup. Reply STOP to opt out.

Contacts and lead stages

Keep a record of every customer with tags and lead stages, so everyone knows where each conversation stands.

Photos and voice notes

Customers' photos and voice notes appear right in the chat, and staff can reply with voice notes too.

Roles and access

Each business has admins and staff. A business only ever sees its own customers and messages.

Up and running in three steps.

No new app for your customers. They keep messaging you on WhatsApp, exactly as before.

  1. Connect your WhatsApp Business number

    Link your own WhatsApp Business account to Voxpou Hub through the official WhatsApp Business Platform from Meta.

  2. Customers message as usual

    Messages arrive in the shared inbox. The AI assistant replies to routine questions and flags anything it can't handle.

  3. Your team steps in

    Staff answer from the inbox on a computer or phone, and the conversation continues in the same WhatsApp chat.

Built for conversations customers expect.

Voxpou Hub is not a tool for spam. Every business that uses it agrees to these rules.

Consent first

Businesses may only message people who have agreed to be contacted on WhatsApp, and must say clearly what they will send.

Easy to opt out

Customers can stop messages at any time by replying to say so. The business must stop, and Voxpou Hub keeps that choice on record.

Approved templates only

Messages outside the 24-hour customer-service window use templates reviewed by Meta. Misleading or prohibited content is not allowed.

Clear limits for the AI

The assistant does not give medical, legal or financial advice. When a question needs a person, it hands the chat to the team.

Businesses using Voxpou Hub must also follow the WhatsApp Business Policy and the WhatsApp Business Terms of Service. Our Terms of Service set out the rest.

Your customers' data, handled with care.

The conversations your customers have with you are private. We built Voxpou Hub to keep them that way.

Read our Privacy Policy Request data deletion
  • Separate for every businessEach business's messages, contacts and files are kept apart from every other business's.
  • Encrypted in transitConnections to our systems are encrypted.
  • Access by roleAdmins and staff only see what their role allows.
  • Automatic deletionBy default, photos and voice notes are deleted after 6 months and messages after 12 months. Each business can choose a different period.

Want to see Voxpou Hub with your own conversations?

Tell us about your business and we'll get back to you within two working days.

Email hello@voxpou.com