Voxpou

Terms of Service

Effective date: 14 November 2026

These terms govern your use of Voxpou Hub and this website, provided by Voxpou Private Limited ("Voxpou", "we", "us"), a company registered in India (CIN U72900KL2022PTC077331). By creating an account or using the service, the business you represent ("you") agrees to them.

1. The service

Voxpou Hub is a shared inbox that lets a business receive and send WhatsApp messages with its customers, use an AI assistant to answer routine questions, and organise contacts and templates. It works through the WhatsApp Business Platform provided by Meta.

2. Accounts and access

  • You must be a business or organisation with authority to enter into these terms.
  • You are responsible for the accounts of your admins and staff, for keeping passwords secure, and for everything done through your accounts.
  • Tell us promptly if you believe an account has been misused.

3. WhatsApp and Meta requirements

To use Voxpou Hub you must have, or create, a WhatsApp Business account and follow the WhatsApp Business Terms of Service, the WhatsApp Business Policy and Meta's other applicable terms and policies. Meta controls the WhatsApp service. It may change its rules, charge its own fees or restrict an account, and we are not responsible for decisions Meta makes.

4. Your customers: consent and opt-out

  • You may only message people who have given you permission to contact them on WhatsApp, and you must be clear about what you will send.
  • You must stop messaging anyone who asks you to stop.
  • Messages sent outside the 24-hour customer-service window must use templates approved by Meta.
  • You are responsible for the content of messages sent from your account and for having the right to use your customers' data.

5. Acceptable use

You must not use Voxpou Hub to:

  • send spam, bulk unsolicited messages, scams or misleading content;
  • send anything unlawful, harmful, harassing or hateful, or anything that Meta's policies prohibit;
  • collect sensitive data such as passwords, payment card numbers or government identity numbers through chat;
  • attempt to break, overload or reverse-engineer the service, or to access another business's data.

We may suspend or limit an account that breaks these rules or puts the service or other users at risk.

6. The AI assistant

The AI assistant can make mistakes. You are responsible for configuring it with accurate information, for reviewing how it performs, and for deciding when staff should take over. The assistant is not designed to give medical, legal or financial advice, and you must not present its replies as such advice.

7. Fees

Fees for Voxpou Hub are set out in the plan or agreement we give you. Meta charges separately for some WhatsApp conversations and messages, and those charges are your responsibility. Taxes, including GST where applicable, are added as the law requires.

8. Your data and ours

You keep ownership of your customer data and your content. You give us permission to process it only to provide and secure the service, as described in our Privacy Policy. Voxpou keeps all rights in the software, design and brand of Voxpou Hub.

9. Availability and changes

We work to keep Voxpou Hub running, but we do not promise it will be uninterrupted or error-free, and it depends on third-party services such as Meta. We may improve, change or retire features, and we will give reasonable notice of any change that significantly affects you.

10. Ending the service

You may stop using Voxpou Hub and close your account at any time. We may end or suspend your access if you break these terms or if we are required to by law or by Meta. When an account closes, we delete its data as described in our Privacy Policy.

11. Liability

To the fullest extent the law allows, Voxpou is not liable for indirect or consequential losses, lost profits or lost business, and our total liability for any claim is limited to the fees you paid us in the three months before the claim arose. Nothing in these terms limits liability that cannot be limited by law.

12. Governing law

These terms are governed by the laws of India. The courts at Kollam, Kerala, have jurisdiction over any dispute.

13. Changes and contact

We may update these terms and will post the new version here with a new effective date. Questions? Email hello@voxpou.com or write to Voxpou Private Limited, Vilayilazhikathu Veedu, Chadayamangalam PO, Kollam, Kerala, India, 691534.