Privacy Policy
Effective date: 14 November 2026
This policy explains how Voxpou Private Limited ("Voxpou", "we", "us") handles personal data when you visit this website or when a business uses our product, Voxpou Hub. We have written it in plain language. If something is unclear, contact us.
1. Who we are
Voxpou Private Limited is a company registered in India (CIN U72900KL2022PTC077331). Our registered office is Vilayilazhikathu Veedu, Chadayamangalam PO, Kollam, Kerala, India, 691534. Email: hello@voxpou.com.
2. Our two roles
When a business uses Voxpou Hub, that business decides why and how its customers' messages are handled. We process those messages on the business's behalf and under its instructions. If you are a customer of a business that uses Voxpou Hub, that business is mainly responsible for your data, and you should contact it first.
For our own website and business accounts (people who contact us or sign up for Voxpou Hub), we decide how the data is used.
3. What data we handle
Customers of a business that uses Voxpou Hub:
- Your WhatsApp phone number and the profile name shown on your WhatsApp account.
- The messages you send and receive in the chat, including text, photos, voice notes and other files.
- Message status information, such as sent, delivered and read.
- Details the business records about you in Voxpou Hub, such as tags, lead stage and notes.
Business customers and staff using Voxpou Hub:
- Name, work email address, role and login details (passwords are stored in protected form).
- Business name, WhatsApp Business Account ID, phone number ID, message templates, webhook events from Meta, and the access tokens that let Voxpou Hub act for the business (stored securely on our servers).
- Technical data needed to run the service, such as device type, push-notification tokens and security logs.
Visitors to this website: any details you send us by email. This website does not use advertising cookies or tracking tools.
4. How we use data
- To receive, show and send WhatsApp messages for the business.
- To generate suggested or automatic replies with our AI assistant (see section 6).
- To keep the service secure, prevent abuse and fix problems.
- To manage accounts, support requests and billing.
- To meet legal obligations.
We do not sell personal data. We do not use customer messages for advertising.
5. Who we share data with
We use trusted service providers to run Voxpou Hub. They handle data only to provide their service to us.
| Provider | Why we use it |
|---|---|
| Meta Platforms (WhatsApp Business Platform) | Sending and receiving WhatsApp messages. Meta processes this data under its own terms and privacy policy. |
| Amazon Web Services | Hosting our application servers. |
| Supabase | Database and file storage. |
| Google (Gemini API) | Producing AI-generated replies. |
| Google Firebase | Sending push notifications to staff devices. On Android, a notification shows the customer's name and a generic line. On web and iPhone, a notification may show the start of the message. |
We may also disclose data if the law requires it, or to protect the rights and safety of our users and the public.
6. AI-generated replies
Voxpou Hub can use an AI assistant to answer customer messages. To write a reply, the relevant part of the conversation and the business's own information are sent to our AI provider. The assistant is set up not to give medical, legal or financial advice, and a staff member can take over any conversation at any time. We do not use customer messages to build advertising profiles.
Neither Voxpou nor our AI provider (Google Gemini) uses WhatsApp messages or other data we receive from Meta to train or improve AI models.
7. How long we keep data
- Photos and voice notes that customers send are deleted automatically after 6 months by default. A business can ask for a different period. Files sent by staff are kept while the business uses Voxpou Hub.
- Messages are deleted automatically after 12 months by default, and a business can ask for a different period. Contact records are kept while the business has an active Voxpou Hub account, so it can see who its customers are. When the business closes its account, we delete all remaining data within 90 days, unless the law requires us to keep it longer.
- Website enquiries are kept for as long as needed to respond and for a reasonable period afterwards.
You can ask for earlier deletion at any time (see section 9).
8. How we protect data
Each business's data is kept separate from other businesses' data. Connections to our services are encrypted in transit. Access is limited by role, and our own team can reach customer data only when needed to run or support the service. No online system is completely risk-free. If a data breach affects you, we will tell the affected business and the authorities as the law requires.
9. Your rights
Under India's Digital Personal Data Protection Act, 2023, you may ask to see the personal data we hold about you, correct it, or have it erased. You may also withdraw consent you have given and nominate someone to exercise these rights for you.
To make a request, follow the steps on our data deletion page or email hello@voxpou.com. We reply within 30 days. If you are not satisfied with our answer, you can write to our grievance contact below, and you may complain to the Data Protection Board of India.
To stop receiving WhatsApp messages from a business, reply to that business to say so. It must stop messaging you.
10. Children
Voxpou Hub is for businesses and is not aimed at children under 18. We do not knowingly collect children's data for our own purposes.
11. Where data is processed
Our service providers may process data in India or in other countries. When data moves abroad, we rely on providers that apply appropriate safeguards.
12. Changes to this policy
If we change this policy, we will post the new version here and update the effective date. For significant changes affecting business customers, we will also notify them by email.
13. Grievance contact
Privacy and Grievance Contact, Voxpou Private Limited
Email: hello@voxpou.com (subject: "Privacy request")
Vilayilazhikathu Veedu, Chadayamangalam PO, Kollam, Kerala, India, 691534