Voxpou

Data deletion

How to ask Voxpou to delete your personal data.

You can ask us to delete the personal data we hold about you at any time. This page covers how.

If you messaged a business on WhatsApp

The business you contacted decides what happens to your chat history, so you can ask it directly to delete your data. You can also ask us. Either way, the deletion covers your messages, photos, voice notes and contact record in Voxpou Hub.

How to send us a request

  1. Email hello@voxpou.com with the subject "Data deletion request".
  2. Tell us the WhatsApp phone number the data is linked to (include the country code) and, if you know it, the name of the business you messaged.
  3. We may ask you to confirm you own that number, for example by messaging you on it. We do this to avoid deleting someone else's data.

What happens next

  • We confirm we received your request within 3 working days.
  • We delete the data within 30 days and email you when it is done.
  • If the law requires us to keep some records, we tell you what we kept and why.

If you are a business or staff member with a Voxpou Hub account

Email us from the address registered on your account and say whether you want a single person's data deleted or your whole account closed. When an account closes, we delete its data within 90 days.

If you connected your WhatsApp Business account with Facebook via WhatsApp Embedded Signup

Businesses connect their WhatsApp Business account to Voxpou Hub by logging in with Facebook and granting Voxpou access. You can take that access away at any time:

  • On Facebook, go to Settings and privacy, then Settings, then Business integrations, and remove Voxpou.
  • Or, in Meta Business Suite, remove Voxpou from the partners or connected apps of your WhatsApp Business account.

Removing access stops Voxpou from reaching your WhatsApp account. To also delete the data we already hold for that connection, email hello@voxpou.com with the subject "Data deletion request". We will delete it within 30 days and confirm by email.

People who simply message a business on WhatsApp never log in to Voxpou or Facebook through us. If that is you, use the request steps above.

For anything else about your data, read our Privacy Policy.